Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Flash Report April 27, 2022 Skills and Scale The New Finance Labor Model Proves Its Real-World Value The finance labor model of the future has passed a major test – and it was a massive one. The results of Protiviti’s latest global survey of CFOs and finance leaders show that finance organizations which leverage a diverse talent pool of full-time employees, contract and temporary workers, expert external consultants, and managed services… Whitepaper July 22, 2022 AML and Data Governance Issue Financial institutions have invested significant time, money and resources into developing and maintaining anti-money laundering (AML) compliance programs. One key enabler of an AML compliance program is the software used to review customers, analyse transactions to identify suspicious activities, and provide analytical and research capabilities to support the filing, or non-… Whitepaper May 26, 2021 Credit Balances and Government Overpayments Issue On February 12, 2016, the Centers for Medicare & Medicaid Services (CMS) released the Medicare Program; Reporting and Returning of Overpayments Final Rule (Final Rule) governing the investigation, identification, refunding, and reporting of Medicare Parts A and B overpayments. The Final Rule provided much-needed detail and clarity to Parts A and B associated obligations created by… Newsletter February 21, 2023 Talent Strategies Demand a New Normal People and culture sit atop the list of key risk concerns of board members and executives worldwide looking out over the next 12 months as well as into 2032, according to the latest Top Risks Survey from Protiviti and NC State University’s ERM Initiative. Even amid an uncertain economy, inflationary conditions and fears of a possible recession, people, talent and culture issues stand out as… Survey April 17, 2025 Energy and utilities risk insights The global energy and utilities (E&U) industry is undergoing a significant period of change due to regulatory shifts, sustainability imperatives, operational pressures and rapid technological advancements. In many ways, E&U companies are being asked to reinvent themselves — balancing innovation with resilience, decarbonisation with affordability and technology adoption with security —… Survey April 17, 2025 Manufacturing and distribution risk insights Key findings from the 2025 report on Top RisksThe manufacturing and distribution (M&D) sector is no stranger to disruption. In an industry that depends on intricate supply chains, global markets and technological evolution, uncertainty is a given. Each year, our Top Risks Survey provides a snapshot of the challenges M&D executives anticipate in both the near- and long-term. Results from… Newsletter December 11, 2024 Managing Organisational Blind Spots and Disruption The topics of organisational blind spots and industry disruption continue to command interest in the boardroom. Recent events hosted by Protiviti offer additional insights on these important topics.In October, Protiviti hosted two events attended by more than 700 directors and senior-level executives to discuss organisational blind spots and industry disruption. Prior issues of Board Perspectives… Podcast February 21, 2021 Podcast - ESG and Financial Reporting Trends In this podcast, Protiviti Senior Managing Director Bob Hirth and Managing Director Chris Wright share their thoughts and insights about a number of ESG topics. Podcast March 28, 2023 Future of Crypto Innovation and Regulation Over the past year, as one crypto organisation after another has been beset by fraud or declared bankruptcy, countless headlines have surfaced warning of the death of the crypto industry. Yet the damage has been largely contained. The developments have raised many questions about digital assets, cryptocurrency and blockchain technology as well as regulation and other factors that may help the… Load More
