Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Client Story November 24, 2021 Global bank puts customer experience front and center as its engine for growth In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand.A large global bank — a Protiviti… Client Story November 18, 2022 Insurance Distribution Firm Positions Itself for Successful IPO and Global Expansion with Finance and Technology Transformation An award-winning, entrepreneurial insurance distribution and risk management firm serving more than 1.2 million clients was facing multiple challenges as it prepared to launch an initial public offering (IPO). The company was experiencing massive growth through the acquisition of as many as 20 companies per year. Its leadership was innovating the industry with a vision to expand internationally,… Blogs April 29, 2022 Validation of Machine Learning Models: Challenges and Alternatives The Potential of Machine Learning (ML) to deliver value to banks has created something of a gold rush in adopting this methodology for banking applications. ML can produce immense benefits when applied to complex nonlinear problems where there is a large amount of data, particularly unstructured data. Use cases for incorporating machine learning in banking include asset management, fraud… Newsletter February 12, 2021 Priorities and Risks – For Private Equity, Lingering Effects of COVID-19 Create a Mix of Opportunities and Risks Concern about the impact of government policies and regulations in response to COVID-19 is the No. 1 risk identified by directors and business executives across many industries. This insight is from our most recent top risk survey. Another survey we conducted last year, focused on technology risks, shows a deepening concern over cybersecurity and privacy issues, as well as regulatory compliance… Video November 1, 2023 Video | Financial Institution Optimises Customer Relationship Value through AI and Innovative Data Approach A financial institution needed to effectively assign its relationship managers to optimise service, balance resource workloads and maximise revenue. We helped them develop a graph data structure and algorithms in the Microsoft Azure environment to organise and analyse nested banking customer relationships.This reduced daily data processing time by nearly 96% and automated more than 90% of client… Whitepaper October 5, 2020 Private Equity and Hedge Funds: Methods of Choice for Money Laundering Threat Actors Private investment funds under management have grown over the past 25 years into a several trillion-dollar industry in the United States. In a leaked Federal Bureau of Investigation (FBI) unclassified but sensitive bulletin, the FBI concludes, with high confidence,[1] that threat actors (both financially motivated criminals and foreign adversaries) are using the private placement of funds,… Whitepaper August 16, 2018 Automating the Financial Services Industry: Opportunities Abound, and APAC Firms Are Leading the Way Across major industries, robotic process automation, or RPA, is being used as part of an organisation’s digital transformation strategy to automate burdensome, high-volume and time-consuming business processes. Best suited for rule-based transactional and repetitive tasks involving structured and/or semi-structured data, logic-driven robots, or “bots,” are used to capture and interpret… Podcast July 21, 2022 Risky Women Podcast | CRA and Fair Lending: Mary Bailey Shelley Metz-Galloway, US lead of Protiviti’s regulatory compliance practice, talks with Mary Bailey, regulatory compliance expert, about the US Community Reinvestment Act and how upcoming changes to the rule should improve access to credit and have a big impact on banks’ compliance and reporting. They also take a look at the status of international efforts toward fair lending. Mary Bailey CRCM,… Blogs April 28, 2022 U.K. Supervisory Authorities and Basel Committee Refine Operational Resilience Approaches, Align on Expectations for Firms Several Key Policies Take Effect March 31, 2022 On March 29, 2021, the Bank of England (BoE), the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) issued a series of policy statements to both refine and finalise their approach to operational resilience for financial services firms. Almost concurrent with the release of the policy statements, the Basel Committee on… Podcast February 9, 2024 Payments, liquidity and digital solutions with GTS Westpac’s Nish Dharmaratne Protiviti Australia’s Director Ruby Chen and Senior Director Rupesh Mahto sit down to talk to Nish Dharmaratne, Managing Director, Global Head of Product (Payments, Liquidity & Digital Solutions) at GTS, Westpac. In this interview, Dharmaratne discusses core payments, new payment solutions, cross-currency payments, corporate commercial cards, merchant acquiring, liquidity solutions, risk,… Load More
