Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Newsletter July 10, 2024 Maximising CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Newsletter August 23, 2023 The Director’s Playbook for Generative AI The big picture: So much has been written about generative AI (GenAI), it seems like a constant buzz inspiring both wonder and fear. But the value proposition is alluring. After witnessing OpenAI’s ChatGPT in action, Bill Gates said, “I knew I had just seen the most important advance in technology since the graphical user interface.”Between the lines: The opportunities for using GenAI to enhance… Newsletter January 12, 2023 The Top Risks for 2023: A Global View The global survey of C-level executives and directors, focused on macroeconomic, strategic and operational risks, highlights the influence of the economy, people and culture issues, supply chain risks, and technology impacts on the 2023 risk landscape. The survey was conducted online in the September — October 2022 time frame to capture perspectives on 38 risks on the minds of business leaders as… Newsletter February 7, 2024 The Top Risks 10 Years Out: Global Risks Are Persistent Capturing insights from over 1,100 C-level executives and directors across multiple industries with broad geographic representation, our global survey of C-level executives and directors survey offers insights for the top risks over the next 10 years out to 2034. The following table provides a context for understanding the most critical uncertainties companies face looking forward to 2034.TOP… Client Story April 28, 2022 Software firm's focus on accessibility improves user experience for all Web application accessibility is critical to the ongoing success of any digital application. In fact, the Americans with Disabilities Act (ADA) includes digital assets in its definition of “public places of accommodation” that should adhere to accessibility standards. Jamf, a global software company based in Minneapolis, Minn., produces applications to manage Apple devices and services and has a… Insights paper March 20, 2024 Mastering Data Dilemmas: Navigating Privacy, Localisation and Sovereignty In today's digital age, data privacy management is paramount for businesses and individuals alike. With the ever-changing regulatory landscape surrounding data protection, organisations must adapt swiftly to ensure compliance and maintain trust with their customers and stakeholders. However, both data sovereignty and localisation play an important role in privacy, as discussed in a previous post… Newsletter October 17, 2023 Freedom to Fail: Risk Appetite for Innovation The manner that failure is embraced instead of feared in a business can improve the way the company evolves and responds to new market opportunities. Whitepaper June 8, 2020 Enterprise & Market Resilience Middle East Forum: Tackling Workforce Challenges During and Post COVID-19 (Session 6) COVID-19 pandemic has presented us with unprecedented challenges. However, we believe that even during these pressing times, there is tremendous value to be gained by collaborating and learning from each other. Hearing new and diverse perspectives can help us expand our own points of view, and provide us with deeper insights as we take critical decisions to increase our resilience. Nearly… Newsletter June 12, 2024 21st-Century Board Oversight of Talent Acute talent shortages across numerous industries underscore the risks emanating from outdated, reactionary approaches to managing people, succession and culture. The question arises, what is the board’s role in forging a 21st-century approach to managing talent?Changing times have led to fleeting employee loyalty, as talented individuals have more options than ever before with greater… Flash Report March 9, 2023 New White House Cybersecurity Strategy Creates Additional Concerns for Businesses The White House recently released a comprehensive national cybersecurity strategy that is sure to have a major impact on government agencies as well as private businesses. The Biden-Harris Administration has been percolating a comprehensive cybersecurity strategy for some time and in early March released the aptly named “National Cybersecurity Strategy.” The 35-page document was created to help… Load More